Please read this Privacy Policy carefully before using this website or any of our logistics services.

Introduction

Modern & Trusted Logistics Company ("we", "us", "our") is committed to protecting the privacy of our customers, business partners, website visitors, and users of our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. By using our website or our logistics services, you consent to the practices described in this policy.

Scope of This Policy

This policy applies to personal information collected through our website, mobile applications, phone interactions, emails, and during the provision of logistics, transport, warehousing, and related services. It does not apply to information lawfully obtained from third parties or publicly available sources unless combined with personal data we maintain.

Personal Data We Collect

We collect information necessary to provide, secure, bill, and improve our logistics services. The categories of personal data we collect include:

• Identification and contact: full name, company name, postal and delivery addresses, telephone numbers, and email addresses;
• Shipment details: package content descriptions, weight, dimensions, declared value, tracking numbers, and delivery instructions;
• Financial data: billing and payment information provided to process transactions (collected securely via payment processors);
• Verification data: government-issued ID or business registration details when required for customs or security;
• Support & communications: correspondence, complaints, and customer service records.

Information Collected Automatically

When you visit our website or use our digital services we may automatically collect technical and usage information including IP address, device and browser type, operating system, referring URLs, pages visited, and cookies or similar tracking technologies. This helps improve site performance, security, and user experience.

How We Use Your Information

We use personal data for legitimate business purposes, namely to provide and improve logistics services, ensure secure and timely deliveries, perform billing, comply with legal obligations, and communicate service updates.

• Processing shipments, scheduling pickups, and delivering goods;
• Providing tracking information, proof of delivery, and customer notifications;
• Handling payments, invoicing, and fraud prevention;
• Customer service, dispute resolution, and quality control;
• Improving operational efficiency, product development, and analytics;
• Complying with legal obligations, customs, or regulatory requests.

Disclosure to Third Parties

We share personal data only where necessary and appropriate. Typical recipients include:

• Transport and courier partners, warehouse operators, and last-mile delivery agents;
• Payment processors and financial institutions for transaction handling;
• Identity verification and fraud prevention providers;
• Regulators, customs, law enforcement, or courts where required by law;
• Service providers that support our operations (IT, analytics, CRM) under contractual confidentiality obligations.

We require third parties to maintain appropriate security measures and to use personal data only for authorized purposes.

International Transfers

Because logistics operations are often cross-border, personal data may be transferred and stored in countries other than your country of residence. Where transfers occur, we apply safeguards such as standard contractual clauses or rely on applicable adequacy decisions to protect your information.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data category and legal requirements; when no longer required, data is securely deleted or anonymized.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, monitoring, and regular security assessments. However, no system can be guaranteed 100% secure.

Cookies & Tracking Technologies

We use cookies and similar technologies to personalize content, analyze site usage, and support essential functionality. You can control cookie settings through your browser or by using available preference tools on our site. Blocking cookies may limit some features.

Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will take steps to delete the information.

Your Rights

Subject to local law, you may have rights to access, correct, update, or delete your personal data, to restrict or object to processing, and to request data portability. To exercise these rights, please contact our Data Protection Officer using the details below. We will respond in accordance with applicable law.

Breach Notification

If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable laws and our internal incident response procedures.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Review their privacy notices before providing any personal data.

How We Collect Data During Shipment

During pickup, transit, and delivery, we may collect additional information such as recipient contact details, delivery signatures, GPS coordinates, delivery photos, and timestamps. This information is used to improve delivery accuracy and resolve disputes.

Opting Out & Marketing Preferences

You can opt out of marketing communications at any time by following unsubscribe instructions in emails or by contacting us. Transactional messages relating to bookings, tracking, or safety may still be sent.

Contact & Data Protection Officer

For questions, privacy requests, or complaints, contact our Data Protection Officer:
Email: atal.mandal@purple-giraffe-414965.hostingersite.com
Phone: +91 9102409436
Address: [14th Floor, P S Srijan Tech Park, Sector V, Salt Lake, Kolkata - 700091]

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. We will post the updated policy on this page with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.